If you are not logged in but the system says the user ID you are trying to create is already in use, it doesn’t mean that someone else is using it. The most likely reason that the ID you chose is reported as not being available is probably because we already created an account for you.
Your account name (User ID) will be composed of your the first four letters of your last name (in lowercase) followed by the last four digits of your social security number. Try logging in with this ID and then enter the same thing as your password
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